smartHMO Terms of Use

1. Agreement and scope

These terms govern access to and use of the smartHMO platform, including web apps, APIs, and support channels. By using smartHMO, you agree to these terms and all applicable laws.

2. Accounts and acceptable use

You are responsible for account security, lawful use, and accuracy of information entered into the platform. You must not misuse the service, attempt unauthorized access, upload malicious code, or process data without a valid legal basis.

3. Service availability and changes

smartHMO may update, improve, or patch the service at any time. Planned maintenance is carried out to protect reliability and security. We aim for high availability but do not guarantee uninterrupted service.

4. Data protection and privacy

smartHMO processes personal data in line with UK GDPR and the Data Protection Act 2018. Landlords remain responsible for ensuring they have an appropriate legal basis for tenant data they control.

5. GDPR compliance documents

• Privacy Notice: what data we process, lawful bases, and retention principles.
• Data Processing Addendum (DPA): controller/processor obligations and security commitments.
• Subprocessor Register: categories of processors and hosting/service providers used.
• Data Retention and Deletion Standard: expected retention windows and deletion workflow.
• Data Subject Rights Procedure: SAR handling, rectification, erasure, and objection process.
• Security Incident and Breach Notification Procedure: detection, containment, and notification timeline.
• Cookie Notice: strictly necessary cookies and user controls.

To request the latest compliance pack or signed DPA, contact support@smarthmo.co.uk. Full document index is available in the Legal Hub.

6. Integrations and third parties

Third-party integrations (for example, accounting, payments, communications, and identity tools) are subject to the third party's terms and uptime. smartHMO is not responsible for outages or policy changes in third-party services.

7. Intellectual property

smartHMO software, branding, and platform content remain the property of smartHMO and its licensors. You retain ownership of your underlying business data.

8. Limitation of liability

smartHMO is provided on an "as available" basis. To the fullest extent permitted by law, indirect, consequential, or special losses are excluded. Nothing in these terms excludes liability that cannot legally be excluded.

9. Suspension and termination

Accounts may be suspended or terminated for security risk, non-payment, unlawful use, or material breach of terms. Where possible, notice and remediation opportunity will be provided.

10. Governing law

These terms are governed by the laws of England and Wales. Courts of England and Wales have non-exclusive jurisdiction unless mandatory law requires otherwise.

11. Contact and legal notices

For legal notices, compliance requests, or account issues, contact support@smarthmo.co.uk.